This Moonwin Casino privacy policy explains, in plain language, how we collect, use, store and protect the personal data of every Australian player who visits or registers on our platform. Protecting your privacy and maintaining strong data security are core commitments at Moonwin Casino, and this document has been drafted with reference to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where applicable to international users. By using our services, you acknowledge that you have read and understood this Moonwin Casino privacy policy and consent to the data processing practices described below.
Who Controls Your Personal Data at Moonwin Casino
Moonwin Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Moonwin Casino is responsible for determining how and why your personal information is processed. This Moonwin Casino privacy policy applies to all data collected through our website, our mobile applications (Android APK and the iOS Progressive Web App), our customer support channels, and any related promotional communication. We take confidentiality seriously and have appointed a dedicated privacy team to oversee compliance with this Moonwin Casino data protection framework.
Personal Data We Collect
To provide a safe and compliant gaming environment with over 4,000 games from 50+ providers such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming, Moonwin Casino engages in data collection across several categories of user data.
| Category | Examples |
|---|---|
| Identification data | Full name, date of birth, gender, government ID for KYC verification |
| Contact data | Email address, phone number, residential address |
| Financial data | Payment method details for PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer |
| Gaming activity | Deposits, withdrawals, bets, wins, losses, bonus usage, VIP level |
| Technical data | IP address, device type, browser, operating system, login timestamps |
| Communication data | Live chat transcripts, email correspondence, support tickets |
| Sensitive data | Self-exclusion status, responsible gambling limits, where legally required |
| Third-party data | Identity verification providers, payment processors, affiliate partners |
How This Personal Information Is Gathered
Moonwin Casino gathers personal data directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our 24/7 live chat support, or subscribe to promotional emails. We also collect information automatically through cookies and similar tracking technologies, and occasionally receive data from trusted third parties such as identity verification agencies and payment providers, always in line with this Moonwin Casino privacy policy.
Why Moonwin Casino Processes Your Data
Every instance of data processing at Moonwin Casino serves a specific, lawful purpose. We rely on personal information to:
- Create and manage your player account and verify your identity;
- Process deposits and withdrawals, including standard limits of A$5,000 per day, A$15,000 per week and A$30,000 per month;
- Meet legal Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations before your first withdrawal;
- Detect and prevent fraud, cheating and unauthorised access, supporting overall information security;
- Apply responsible gambling tools such as deposit, bet, loss and session limits, cooling-off periods (24h, 48h, 7 days, 30 days) and self-exclusion (6 months, 1 year, 5 years or permanent);
- Send transactional and, with your consent, marketing communications;
- Improve our games, VIP programme and overall service quality.
Our legal basis for this data processing includes performance of the contract between you and Moonwin Casino, compliance with legal obligations, our legitimate business interests, and your freely given consent where required.
Moonwin Casino Cookie Policy
Our Moonwin Casino cookie policy governs the small text files placed on your device when you browse our site. Cookies allow us to remember your preferences, keep you securely logged in, and analyse how our platform is used. Under this cookie policy, we use four main categories of cookies.
Types of Cookies We Use
| Cookie type | Purpose |
|---|---|
| Essential cookies | Required for login, security and core site functionality |
| Analytical cookies | Measure traffic and usage patterns to improve the platform |
| Functional cookies | Remember language, currency and display preferences |
| Marketing cookies | Deliver relevant bonus offers and advertising |
You may adjust your browser settings to refuse non-essential cookies at any time, though disabling essential cookies may affect your ability to use certain features of Moonwin Casino.
Sharing Your Data With Third Parties
Moonwin Casino does not sell your personal data. However, limited user data may be shared with trusted third parties strictly for legitimate operational purposes, including:
- Payment providers processing deposits and withdrawals (PayID, card networks, e-wallets, cryptocurrency processors);
- Regulatory and licensing authorities, including the Government of Curaçao, upon lawful request;
- Identity verification partners conducting mandatory KYC checks;
- IT, hosting and cybersecurity partners supporting our information security infrastructure;
- Marketing and analytics partners, only where you have provided consent.
All third parties handling data on behalf of Moonwin Casino are contractually bound to maintain equivalent standards of data protection and confidentiality.
International Data Transfers
Because Moonwin Casino operates internationally, some personal information may be transferred outside Australia, including to Curaçao or other jurisdictions where our service providers are based. Whenever such data storage or transfer occurs, Moonwin Casino ensures appropriate safeguards are in place, consistent with the Australian Privacy Principles and, where relevant, GDPR standards for international transfers.
How Moonwin Casino Secures Your Information
Data security is one of the highest priorities of Moonwin Casino. We deploy 256-bit SSL/TLS encryption across the entire platform, robust firewall protection, and independently certified Random Number Generators (RNG) to guarantee fair play. Mandatory KYC verification before the first withdrawal further strengthens our information security posture and helps prevent identity fraud. Internal access to personal data is restricted to authorised staff bound by strict confidentiality obligations, and we continuously monitor our systems to uphold the highest standard of data protection.
Data Storage and Retention Periods
Moonwin Casino retains personal data only for as long as necessary to fulfil the purposes outlined in this Moonwin Casino privacy policy, to meet legal, tax, and AML record-keeping obligations, or to resolve disputes. Once these retention periods expire, data storage is minimised, and information is securely deleted or anonymised in accordance with applicable law.
Your Privacy Rights
As an Australian player, you hold clear privacy rights over your own personal information held by Moonwin Casino. These Moonwin Casino privacy rights include the ability to:
- Access a copy of the personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your data, subject to legal retention requirements;
- Restrict or object to certain types of data processing;
- Receive your data in a portable, structured format;
- Withdraw consent for marketing communications at any time.
To exercise any of these privacy rights, contact our support team through live chat, available 24/7, or by email, with replies typically provided within 12 hours.
Supervisory Authority and Complaints
If you believe Moonwin Casino has not handled your personal data in accordance with this Moonwin Casino privacy policy, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the independent body responsible for overseeing privacy and data protection matters in Australia. We encourage you, however, to contact us first so that we can address your concerns directly and promptly.
Data Protection Officer Contact Details
For any questions regarding this Moonwin Casino privacy policy, our cookie policy, or the handling of your personal information, you can reach our Data Protection Officer at [email protected]. For general enquiries, our support team is also available at [email protected] or via 24/7 live chat.
Frequently Asked Questions
Does Moonwin Casino sell my personal data to advertisers?
No. Moonwin Casino never sells your personal data. Limited user data is shared only with service providers strictly necessary for payments, verification and information security.
How does the Moonwin Casino cookie policy affect my browsing experience?
Our Moonwin Casino cookie policy uses essential, analytical, functional and marketing cookies to keep the site secure and personalise your experience. You can manage cookie preferences through your browser at any time.
What data protection standards does Moonwin Casino follow?
Moonwin Casino follows the Australian Privacy Principles, applies GDPR-aligned safeguards for international users, and uses 256-bit encryption to maintain rigorous data protection and data security across the platform.
How long does Moonwin Casino keep my personal information?
We keep personal information only as long as required for account management, legal AML/KYC obligations, or dispute resolution, after which data storage is reduced through secure deletion or anonymisation.
How do I exercise my privacy rights with Moonwin Casino?
Simply contact our support team via live chat or email. We will verify your identity and respond to privacy rights requests promptly, in line with this Moonwin Casino privacy policy.
Moonwin Casino remains committed to transparent data collection, responsible data processing, and unwavering confidentiality for every player. We regularly review this Moonwin Casino privacy policy to reflect changes in law, technology and our services, and we encourage you to revisit this page periodically. If you have any further questions about privacy, cookies, or how Moonwin Casino safeguards your personal data, our dedicated support team is available 24/7 to assist you.